Can I log in to Adobe and download the images myself?
No, although we have a partnership with Adobe, you can only access their library of photos and vectors by visiting their platform and choosing the images you want. Your designer is the only one authorized to pull the images off their site for use in your designs.
Can my designer just download the images and send me the files as is?
No, per our license agreement with Adobe, we cannot provide stand-alone files. You can check the restrictions below:
This means that the Adobe files can only be used in a design where they are modified or used with other design elements.
We can make slight modifications to the images so that they will be a new design that is different from the original Adobe image. If you are using the image for a blog post or social media image, we can resize it for that use and include a few elements.
Do I have a license for the images used in the design?
Yes! You’re in the clear to resell the designs we’re creating, but there is a limit.
The license you have is a single-use license as that is our deal with Adobe. We're licensed so that the road would end with your customers purchasing from you and using it directly.
We’re not licensing your customers to edit or use it as a template and resell it on their own. We can't guarantee they'd be covered by Adobe's agreement.
If I want to use the image for another purpose do I need to make a new request?
Yes, since you’ve been issued a single-use license, it is only valid for one purpose. So, if you requested a specific design for merch but would like to use that again for social media, you would need to make another request so that your designer will generate another license for you.
I want to copyright the designs I’ve received from Solution Oliver, can I do that?
Unfortunately, this is not a possibility. Adobe is only licensing the images for our use in creating the designs for you. In our licensing agreement with Adobe, we are only using Royalty-Free images which are non-exclusive. This means that others could license the same image for use in other designs.
We always make modifications to these images to ensure we provide you with unique designs; however, our terms with Adobe would prevent you from being able to claim an exclusive and assignable legal right to the designs.
You can learn more here: https://stock.adobe.com/license-terms
Someone copied my design provided by Solution Oliver. Can you help me file a complaint?
I completely understand your desire to seek some way to prevent these copycats from using your designs as their own.
We try to follow the changes and issues in the Print-on-Demand communities and have seen the issue of pixel for pixel copies coming up quite a bit. We would gladly provide any documentation necessary to help file an infringement report. Simply send an email to help@solutionoliver.com.
Providing a copy of the original request and the completed design email have been enough for other clients to both protect their designs and fight claims against them.
Do let us know if we can gather information about any specific design to help you file a report and have these designs taken down.
I got a copyright infringement notice by using one of your designs, how do I get proof that the image I used is licensed?
Simply send an email to help@solutionoliver.com. We will provide a copy of the original request and the completed design email plus the license number generated by Adobe when we downloaded the image. It has been enough for other clients to protect their designs and fight claims against them.