Solution Oliver stores the email address you used during sign up.

The most common error we come across is people using an email during sign up that is not the email address they intend to use to submit design requests.

If this is the case, any requests sent will not be received by our platform and you’ll receive an error message. The good news is that it is easy to change your email address!

To change the email address used to log in and submit requests, log in to and change the email address and save your changes with the button at the bottom:

If you received an error message, please resend your request once your email address is updated.