Have you submitted a design request to:and gotten back this email?
The most likely cause of this error is accidentally trying to submit a request to us using an email address we don't have on you.
To fix this, just make sure you're sending in requests from the email we have on file with you!
If that wasn't the solution, there are a few additional troubleshooting steps you can take:
1. Turn your computer off and back on
2. Clear your cache/cookies
3. Are you using the correct email? Sounds silly, but most of us have multiple accounts, make sure you are logged into the right email.
4. Do you use a proxy/spider email service to manage another email address? Is your real email , but you actually use another service such as to manage it? This can create confusion for our software. It’s a simple fix, however! Update your request email to mirror what you actually use. So, if you use the Gmail address daily to manage your company email, log into and update it!
Still not working? Email