Solution Oliver observes a "cut-off time" for processing new requests and changes to your queue order. This means any requests submitted past the cut-off time that day will not be worked on that evening's shift and instead will be considered for the next day! 

In addition, any changes to your queue order after cut off time won't take effect until the next day. 

⏰  The current cut-off time for standard users is 5 PM PDT (4 PM PST). ????

This converts to:
Mountain Time: 6 PM MDT (5 PM MST)
Central Time: 7 PM CDT (6 PM CST)
Eastern Time:  8PM EDT (7 PM EST)

Pro Team Hours

⌨️  Our team works from 9 am - 6 pm MST (8 am - 5 pm PST) and observes a one hour break at 1 pm.

⏰  Cut-off Time is 3 pm PST (4 pm MST / 5 pm CST / 6 pm EST!)

If you are unsure about the hours in your timezone, you can simply head over to and convert it to your local timezone.